Returns

Return Policy:

Our items can be returned within 30 days of delivery for exchange or refund. (including sale items) Items must be received in original condition-unworn, unwashed, with all tags still attached.

Products that do not meet these criteria will not be considered for return.

We do not accept any request of exchange&return once the “specials” are sold.

For hygienic reasons, we do not accept returns for earrings and clips. We process all refunds and exchange within 6 business days of receiving your items.

Note: If the package is returned and destroyed due to the customer’s own reasons, we will not make any refunds

Return shipping and any reverse duties are the responsibility of the customer.

Damaged Items:

If you have received a defective or damaged item, please contact us immediately for assistance.  And email us a picture showing the problem/defect when you submitting the return/exchange request. Please describe the issue in detail along with your order number.

Return:

Please contact us for a return address. Email to leiko.yao@zohomail.cn .

Note: Do not sent it directly to the address on the parcel please!

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days.

If you haven’t received a refund yet, please check your bank account again first. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at leiko.yao@zohomail.cn.

Note: the returning package must be postmarked within 14 calendar days from the date the shipping information shows you received.

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